Required skills

communication skills to liaise with customer and colleagues and negotiate with site owner

literacy skills to interpret technical documentation specifications and service orders

negotiation skills to interact with site owner

numeracy skills to take measurements and interpret results

planning and organisational skills to provide enterprise equipment

problem solving skills to respond to typical integration challenges

task management skills to

adhere to all safety requirements

work systematically with required attention to detail

technical skills to

adjust performance by tuning balancing and replacing components

configure network

perform digital home technology integration DHTI and troubleshooting

perform tests for continuity ingress egress signal level and signal quality

use hand and power tools

use test equipment for signal measurement and other enterprisespecific tools

Required knowledge

contemporary equipment and connection methods

customer service principles particularly dealing with customers face to face

enterprise or service specific knowledge of products and services supplied

equipment types

amplifiers

couplers

taps

splitters

home automation

home theatre systems

modulation techniques

OHS general principles and enterprise specific JSA requirements

performance adjustments for tuning balancing and replacing components

quality assurance of enterprise requirements

security systems

telephone service

test analysis and diagnosis enterprise diagnosis methods

test equipment and signal measurement and other enterprisespecific tools

video and audio fundamentals

wireless local area networks WLANs

wireless technology

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify service requirements of a range of contemporary products

design and build a multiple service customer system solution

install and integrate at least two services to a customer system comprised of at least three equipment components applying all related OHS requirements and work practices

activate and optimise customer equipment using two or more signal sources

configure services and optimise customer system across multiple services

conduct functionality tests and interpret results

provide customer training appropriate to the equipment

Context of and specific resources for assessment

Assessment must ensure

site for data delivery modes integration

range of equipment currently used in industry

range of test equipment required for data delivery integration

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate installing and integrating at least two services to a customer system comprised of at least three equipment components

direct observation of the candidate configuring services and optimising customer system across multiple services

oral or written questioning of the candidate to assess required knowledge

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTDREA Integrate customer digital reception equipment

ICTDRE4166A Integrate customer digital reception equipment.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards may include:

Safety hazards may refer to:

Test equipment may include:

Customer equipment may include:

Customer premises are building types including:

Client specifications may include:

By-laws, standards and regulations may include:

Drawing symbols may include:

Service may include:

Optimal performance may include:

Local spectrum management issues may include:

Cables may include:

Materials may include:

Client may be:

OHS and environmental requirements may include:

Service provider may be:

Customer may include:

Customer training may include:

Appropriate records may include:

Warranties may include: